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Level 2

TSheets - Blank "Edit Shift" sidebar

Some months ago, when I tried to edit a specific shift in TSheets, the sidebar that pulls up with shift information appeared blank grey. This was in Google Chrome, so I switched to Safari and it worked normally until yesterday, when it started doing the same thing.

 

Has anyone else experienced this issue? 

Solved
Best answer 3 weeks ago

Best Answers
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Moderator

TSheets - Blank "Edit Shift" sidebar

Hello @dbuc, thank you for reaching out to us here a The Community, my name is Sherissa and I am more than happy to assist you today!

 

First, I want you to check the "zoom" on your Web Browser - make sure it is set to 100% (anything more or less can interfere with the edit box on the Schedule)

 

Next, you should Clear the Cache & Cookies on the Web Browser, you will want to logout of your TSheets account prior to and then log back in after clearing the C&C.

 

If that doesn't clear up the issue - no pun intended - then you will want to make sure that the Web Browser you are using has been updated and/or switch to using Chrome if you are not already!

 

Try all of those troubleshooting tips out and let us know how it goes, if you are still having issues afterward we will continue to assist you.

View solution in original post

3 Comments
Highlighted
Moderator

TSheets - Blank "Edit Shift" sidebar

Hello @dbuc, thank you for reaching out to us here a The Community, my name is Sherissa and I am more than happy to assist you today!

 

First, I want you to check the "zoom" on your Web Browser - make sure it is set to 100% (anything more or less can interfere with the edit box on the Schedule)

 

Next, you should Clear the Cache & Cookies on the Web Browser, you will want to logout of your TSheets account prior to and then log back in after clearing the C&C.

 

If that doesn't clear up the issue - no pun intended - then you will want to make sure that the Web Browser you are using has been updated and/or switch to using Chrome if you are not already!

 

Try all of those troubleshooting tips out and let us know how it goes, if you are still having issues afterward we will continue to assist you.

View solution in original post

Highlighted
Level 2

TSheets - Blank "Edit Shift" sidebar

Clearing the cookies and cache worked. Thanks!

Highlighted
Moderator

TSheets - Blank "Edit Shift" sidebar

Yay! I am so glad that it worked out for you @dbuc, if you need anything else please reach back out any time!

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