Resolve Point of Sale errors in Windows 10

Windows 10 is the latest version of Windows Operating System that comes with several enhancements and improvements. After installing Windows 10, you may receive or encounter one of the following errors:

• Company file loop issue
• Incompatible hardware drivers
• Firewall settings are not properly configured

Note: If you are using Windows 10, you may need to adjust a few settings for Point of Sale (software and hardware) to function properly.

Important: If upgrading to Windows 10, ensure to create a back up copy of your Point of Sale company file before installation.

It is recommended to save your file to an external drive such as USB flash drive or other external hard drive. This protects and secures your company file from any issue that may come across (if there’s any) while upgrading to Windows 10.

The following are some of the issues you may encounter after Windows 10 installation:

Company file loop issue

The Point of Sale Company Operations screen loops and customers are unable to sign into their company data file. This is a result of the Intuit Entitlement Service being stopped by the Windows Operating System.

This occurs when the Intuit Entitlement Service which allows Point of Sale software to open a data file no longer was able to run as before due to a Windows update.

Incompatible hardware drivers

Windows has the capability to automatically update and download device drivers. Upgrading to Windows 10 may require compatible drivers to be manually downloaded for the following hardware devices to function efficiently:

• Star TSP 100
• Metrologic SP 5500
• Zebra LP2824 Tag Printer

Note: Default hardware drivers can be detected and installed automatically by Windows 10 operating system. These include devices such as: Bar Code Scanner, Cash Drawer, PinPad, and Cash Drawer.

For assistance with setting up compatible hardware drivers for Windows 10, refer to Install compatible hardware drivers for Point of Sale. Ensure that the hardware being installed is included in the Point of Sale: Compatible hardware list of compatible hardware devices for Point of Sale.

Firewall settings are not properly configured

After an upgrade with Windows 10, you may encounter issues with connectivity. This can be caused by a firewall or a third party security that blocks the communication between the workstations and your company data. You may need to configure the firewall to resolve this issue.

Note: If configuring the firewall does not resolve the connectivity issue, you may refer to Troubleshoot multi user issues in Point of Sale for further troubleshooting steps.