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Intuit
1 helpful vote

Fix issues with the GoPayment and QuickBooks mobile app card reader

Need help connecting your reader? Here are some easy steps.

To begin, sign in to GoPayment or your QuickBooks Online mobile app as an admin.

Solution 1: Disconnect and reconnect the card reader

Look at your app. If you see the color green, follow the steps for the green app. If you see blue, then follow the steps for the blue app.

Green GoPayment

  1. From the menu, select Settings.
  2. Select Card Readers, then choose the card reader to disconnect.
  3. From the Reader Actions drop-down, select Forget Reader.
  4. Reconnect the reader.

Blue GoPayment

  1. Select More, then Select Hardware.
  2. Select Card Readers, then choose the card reader you want to disconnect.
  3. From the Readers Actions drop-down, select Forget Reader.
  4. Reconnect the reader.

Solution 2: Make sure Bluetooth is on

Bluetooth card readers only connect to Bluetooth compatible devices. Make sure Bluetooth is on.

Solution 3: Turn your mobile card reader on/off

To turn the card reader on, press and hold the power button on the side of the device until its green. You can take out the device from its dock before you press the power button.

Solution 4: Update QuickBooks GoPayment and Online mobile app

Apple device

Launch your App store, then select Updates.

  1. Select Settings, then General.
  2. Tap Software Update

To download and install (OS) updates.

The support website of your device’s manufacturer has steps to help you.

  1. Select Settings, then General.
  2. Tap Software Update.

Android

Select Settings, then About device.

  1. Tap Update, then Check for Updates.
  2. Select Install.

To download and install (OS) updates.

The support website of your device’s manufacturer has steps to help you.

  1. Select Settings, then About device.
  2. Tap Update, then Check for Updates.
  3. Select Install.

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