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Fix Web Connect import errors

Learn how to fix import issues on your own in QuickBooks Desktop.

If you see one of these messages when you download or import transactions from your bank, there may be an issue with Web Connect.

  • “QuickBooks found an error. We can’t read the file {Your financial institution} sent.”
  • "An error occurred while processing your online banking data."
  • "Your data was not imported into QuickBooks."
  • "QuickBooks is unable to verify the Financial Institution information for this download."
  • QuickBooks seems stuck and asks you to select a new or existing account when you try to download.

Web Connect issues can occur for several reasons. Sometimes, files from the bank are incomplete or in the wrong format. Changes on your bank's end can also create issues. Here’s how to fix common Web Connect errors.

Before you start

Before you import your transactions into QuickBooks:

  1. Create a back up your company file.
  2. Make sure you're using a supported version of QuickBooks Desktop.
  3. Update Internet Explorer to the latest version.

Solution 1: Download the Web Connect file

Download your Web Connect file directly from your bank, not from inside QuickBooks.

  1. Sign in to your bank's website
  2. Find and download the Web Connect file (.qbo file).
  3. In QuickBooks, follow the steps to import the .qbo file.

If you see an error when you download or import the file, there may be an issue with your bank. Reach out to your bank for help.

If can import and see your transactions in QuickBooks, follow the steps to reset your bank connection.

If you still see an error, move on to Solution 2.

Solution 2: Check the file from your bank

Make sure the file you downloaded from your bank is a .qbo file. This is the only type of file Web Connect can read.

If you have a .qbo file, move on to Solution 3.

If you have a different type of file, sign in to your bank's website and download a .qbo file. If you need help finding this, reach out to your bank. Then in QuickBooks, follow the steps to import the .qbo file.

If you still see an error, move onto Solution 3.

Solution 3: Review notifications from your bank

Check your bank's website

If your bank changes how they support QuickBooks Desktop, they'll notify you. Sign in to your bank's website and check your messages. If you see a message about changes, follow their instructions.

If your bank stops supporting Web Connect, follow the steps to disconnect your account.

Check your bank's website for verification requests

Some banks ask you to confirm your identity before they can access your QuickBooks data. This sometimes happens after installing or updating QuickBooks to a new version.

Sign in to your bank’s website and check your messages. Look for any requests and follow their instructions to approve them.

If you don't see a message, move on to Solution 4.

Solution 4: Switch banking modes

  1. In QuickBooks, select the Banking menu.
  2. Hover over Bank Feeds, then select Change Bank Feeds Mode.
  3. In the Bank Feeds section, select Classic mode (Register mode).
  4. Then follow the steps to import the .qbo file.

If you still see an error, move on to Solution 5.

Solution 5: Create a test file

To check whether the issue is with your company file or the .qbo file, see if you can import your transactions into a new company file. <

  1. From the File menu, select New Company.
  2. Choose Express Start and fill out the required fields. Add the word "Test" to the company name so it’s easy to recognize.
  3. In the test company, follow the steps to import the .qbo file. Import the transactions into the same bank account in the company file you're having issues with.

Next, follow the steps based on whether you could import the .qbo file into QuickBooks.

If the import was successful

If you see your transactions in the test file, the issue may be your settings. Go back to your original company file and reset them.

  1. In your original company file, follow the steps to disconnect the account you're having problems with.
  2. Then reconnect the account.
  3. Once you reconnect, import the .qbo file again.

If you can import your transactions in your original company file, everything is fixed.

If you still see an error, reach out to our team so we can help.

If you couldn't import the file

If you don't see transactions in the test company file, there may be an issue with the .qbo file from your bank.

Reach out to your bank to get the right file. Banks and financial institutions that offer Web Connect know how to handle these types of issues.

  • Ask to speak to a bank representative familiar with QuickBooks Bank Feeds and account activation.
  • Ask them to verify if your account(s) are ready for Web Connect in QuickBooks.
  • If you need to, ask the bank representative file a case via the Open Financial Exchange. Take note of your case or ticket number.

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