Hello, Mare-ele. It may be worth checking Standard Bank’s website for any maintenance notices or service alerts, as this could be affecting the bank connectivity issue you’re experiencing.
If your bank is working fine, please take a look at this article for troubleshooting steps: Troubleshoot and fix banking errors. This guide also includes specific fixes based on the error you encounter when connecting your bank to QuickBooks Online. If the issue persists after completing the steps in the guide, please contact our live support team so they can take a closer look at your account.
You may also want to manually upload your transactions into the program as a temporary workaround. Please note that QuickBooks will pull in the latest transactions once the connection is restored, which may include transactions you’ve already uploaded manually. Be sure to review the For review or Pending tab afterward and exclude any duplicates to keep your books accurate.
I’ll keep this thread open in case you have any updates or need anything else.
