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NEW Connect to DBS IDEAL direct bank feeds Click here
-rsms-co-za
Level 1

can Hi, I’m having trouble downloading ABSA bank feeds in QuickBooks Online. I can connect after revalidating but then it disconnects and says my login details are wrong

 
1 Comment 1
Janiqueca_T
QuickBooks Team

can Hi, I’m having trouble downloading ABSA bank feeds in QuickBooks Online. I can connect after revalidating but then it disconnects and says my login details are wrong

I appreciate you sharing this with us, rsms. For quick help, please contact our phone support team—they’re ready to assist you!

 

Here's how you can contact them:

 

  1. On the top right corner of the dashboard, select (?) Help.
  2. Type in your concern and press enter.
  3. Click Contact Us.
  4. Select between Chat with us or Have us call you.

 

Our support team is available Monday to Friday, from 6 AM to 6 PM Pacific Time, and on Saturday, from 6 AM to 3 PM Pacific Time.

 

While this is being looked at, you can also consider manually importing your ABSA bank transactions into QBO. To do this, you can download a CSV or QBO file from your bank and import it to QBO. For detailed guidance, please refer to this guide: Manually upload transactions into QuickBooks Online.

 

If you have additional questions, feel free to click the Reply button below.