Hello, @useraccounts50. Your browser cache is likely blocking the update to your statement balance. While stored data typically speeds things up, but outdated files can sometimes clog the system and prevent new data from sticking. Let's use an Incognito or Private window to ensure a clean slate.
You can use these shortcuts:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
You can also use another supported browser for a better experience.
Once finished, you can proceed with reconciling your QuickBooks accounts to match your credit card statements. This avoids errors and ensures your books remain accurate and up to date.
Feel free to reply to this thread if you need more help. I'm always here to assist!
