QuickBooks HelpQuickBooksHelpIntuit

Clear up customers with zero net balances in the Accounts Receivable Ageing report

by Intuit Updated 3 weeks ago

If you're seeing customers with net zero balances in the A/R Ageing Summary report, it's usually caused by an invoice that's not linked to a payment or credit.

Note: Even if the net balance is zero, the A/R Ageing Summary report will still show the open invoice.

To clear up the net zero balances:

  1. Select + New.
  2. Select Receive payment.
  3. Enter the customer name and leave the Amount received blank.
  4. For the Payment date, enter the date you'd like to use as the invoice closing date for your reports.
  5. Under Outstanding Transactions, put a tick next to the invoice to be paid with the credit.
  6. Under Credits, put a tick next to the credit.
  7. Select Save and close. The zero balances should now be gone from the A/R Ageing Summary report.
QuickBooks Online EssentialsQuickBooks Online PlusQuickBooks Online Simple Start

Sign in now for personalized help

See articles customized for your product and join our large community of QuickBooks users.

More like this