Find missing payments you want to deposit in the Bank Deposit window

Learn how to find payments you expect to see in the Bank Deposit window in QuickBooks Online.

Before you make a bank deposit, make sure you put customer payments in your Undeposited Funds account. If payments are in Undeposited Funds, they automatically appear in the Bank Deposit window.

Here’s how to track down and move payments to Undeposited Funds so they show up in your Bank Deposit window.

Review the payment

You may have put the payment into another account.

1. Go to All apps , select Sales & Get Paid, then select Sales transactions (Take me there).
2. Find the invoice payment or sales receipt you’re looking for. If you use online banking and don’t see the payment here, make sure you’ve downloaded and categorised it.
3. Select the transaction to open the form.
   Tip: Select View/Edit from the ▼ dropdown under the Action column. 
4. Review the Deposit To field. Make sure you select Undeposited Funds.
5. Select Save and new, Save and send, or Save and close. This moves the payment to Undeposited Funds.
6. Select + New or + Create.
7. Select Bank deposit.

The payment should now be in Select the payments included in this deposit in the Bank Deposit window. Follow the steps to make a bank deposit.

If you still don’t see the payment, see Check previous bank deposits section.

Check previous bank deposits

If you moved the payment to Undeposited Funds but still don’t see it in the Bank Deposit window, make sure it's not in a previous bank deposit.

1. Go to All apps , select Sales & Get Paid, then select Sales transactions (Take me there).
2. Find and select the transaction to open the form.
   Tip: Select View/Edit from the ▼ dropdown under the Action column to open it. 
3. If you see a blue date link below customer’s name, the payment is already linked to a bank deposit. To add the payment to a new bank deposit:
   1. Select the blue < date > link to open the bank deposit.
   2. Uncheck the checkbox next to the payment.
   3. Select Save and new or Save and close. This removes the payment from the deposit. It will go back to Undeposited Funds.
   4. Select + New or + Create.
   5. Select Bank deposit when you're ready.

The payment should now be in the Select the payments included in this deposit section of the Bank Deposit window. Follow the steps to make a bank deposit.