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How to record excess payment received from customer and refunding them

SOLVEDby QuickBooksQuickBooks Online4Updated June 28, 2022

If a customer has overpaid where payment is more than the invoice amount, it is no different when recording exact payments. You can check the steps on how to record this in QuickBooks Online:

  1. Go to Get paid & pay and select Invoices (Take me there).
  2. Find the invoice where you need to apply the payment, then select Receive payment.
  3. Normally, the total amount will auto-populate in the Payment field.
  4. Enter the total amount paid (including overpayment) in the Amount Received field.
  5. Select Save and close.

The overpayment will now appear as a credit in the customer's account.

For Refunding customer, you can refer to the following article: Refunding Customers for Overpayments


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