QuickBooks HelpQuickBooksHelpIntuit

Understand your QuickBooks Online subscription rate

SOLVEDby QuickBooksQuickBooks Online34Updated 3 weeks ago

The rate that you see, is dependent upon your subscription's original rate and any discounts (for example, the Buy it Now discount).

Here are some scenarios where it could seem like the price has increased or isn't what you expected:

Why did my subscription price change?

  • Discounts have expired

Why did I get charged multiple times on my subscription?

  • Forgot to cancel a subscription (cancellation has to be done manually by the master admins).
  • Process with credit cards are not true charges and are pre authorisations (usually $.50 difference with real charges).
  • A payment has to made for each subscribed company.
  • Back-billed for charges due to declined credit card payments.
  • Not realising it is billed monthly (thought it was an annual subscription).

Was this helpful?

You must sign in to vote, reply, or post
QuickBooks Online EssentialsQuickBooks Online PlusQuickBooks Online Simple Start

Sign in for the best experience

Ask questions, get answers, and join our large community of QuickBooks users.