How to fix sign-in error: 'Oops, Something went wrong'

Learn what to do if you see this error in QuickBooks Online.

If you see the error message 'Oops, Something went wrong,' when signing in, don’t worry. We’ll help you get in.

There's a third-party extension called IBM Security Rapport that can make it tricky to sign in.

Note: Make sure to update your browser and IBM to the latest release before proceeding.

How do I know if I’m using IBM Security Rapport?

IBM Security Rapport helps protect your financial data on the web, providing a more secure browsing experience.

To see if you’re using it:

1. Open your browser.
2. Look in the top right corner for a square icon and arrow.

It looks like this:

How do I sign in if I’m using IBM Security Rapport?

We’re working on a fix to allow you to sign in with it enabled. Until then, here are 3 ways you can get into your account:

• Browse in private using incognito mode.
• Use a browser that doesn’t have the extension enabled.
• Disable the extension (follow the instructions in Install and manage extensions).
  Note: IBM Security Rapport helps protect your financial data. If you disable the extension, you’ll no longer have the extra protection it offers. Please consider this carefully before you disable it.

If you’re not using this extension, you’ll need to reset your password or recover your user ID.