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How to view details for missing reconciliation reports or reconciled transactions

SOLVEDby QuickBooksQuickBooks OnlineUpdated 2 weeks ago

If a previously reconciled transaction is no longer marked as reconciled, or if a reconciliation report is missing, one of the following may have occurred:

  • An Accountant user used the Undo Reconcile tool, changing the reconciliation status of the transactions within the reconciled period and removing the corresponding reconciliation report.
    Note: Only an Accountant user can undo a reconciliation.
  • The reconciled account was merged with another account, removing the reconciliation report without changing the reconciliation status of the transactions within the reconciled period.

You can find out who made changes to your reconciliation reports or transactions from the Audit Log.

View changes to reconciliation reports

You can check the Audit Log to find out who undid a reconciled transaction or report.

  1. Go to Settings ⚙️.
  2. Select Audit log.
  3. Select Reconciliations from the Events dropdown.

The Audit log displays a history of all changes made to your reconciliation reports, including which user made each change.

View changes to individual reconciled transactions

  1. Go to Settings ⚙️.
  2. Select Audit log.
  3. Select Reconciliations from the Events dropdown.
  4. Locate a transaction and select View in the History column to view the Audit log.

The Audit Log displays all the changes to your transactions, from most recent to oldest, along with the user information for each change. Reconciliation changes appear in the Event column.

Now you know how to find details for missing transactions or reconciled reports.

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