United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
NEW Connect to DBS IDEAL direct bank feeds Click here
info1555
Level 1
posted
‎March 24, 2021 10:50 PM
last updated ‎March 24, 2021 10:50 PM

Every time i try to create a credit note and add the invoice needed, it says failed to add invoice. why?

 
Reply
1 Comment 1
Adrian_A
Moderator
Moderator
‎March 24, 2021 11:11 PM

Every time i try to create a credit note and add the invoice needed, it says failed to add invoice. why?

Let's run some troubleshooting steps to isolate the issue, mattround2-1.

 

Let's try adding an invoice on a private window. It is the best place to identify any browser-related issues. You can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works, you can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected error on the opened pages.

 

You can also switch to a different browser like  Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as alternative.

 

I've also added this reference as your guide in applying credit memo: Create and apply credit memos or delayed credits in QuickBooks Online.

 

I'm just a post-away if there's anything that I can help. Keep safe!

Reply