Hello there, Sasha. I'll share details to help get through this and prevent the system from sending email to a carbon copy email inside QuickBooks Online (QBO).
You'll want to check your Account and settings page and access the Contact info section. Ensure you added the correct email addresses to receive emails from QuickBooks or your customers inside the company file. If you wish to receive them directly using your company email, tick the box beside Same as company email. I'll gladly outline the steps to get you going:
For more details, please see this page: Change your company name, contact info, or VAT # in QuickBooks Online.
Moreover, I'm providing this article to help you create personalised sales forms and manage invoice payments inside the program:
Please don't hesitate to visit the Community space or comment below if you need a helping hand managing company information or have other questions about the program. Rest assured, our team will be around to assist you as soon as possible. Stay safe.
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