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mariska-mgmoveit
Level 1

Hi guys, Okay so when i send invoices/quotes from my phone app it does not show my company logo. It does however show it when i do it from my laptop desktop.

 
1 Comment 1
Angelyn_T
QuickBooks Team

Hi guys, Okay so when i send invoices/quotes from my phone app it does not show my company logo. It does however show it when i do it from my laptop desktop.

It's nice to have you here in the Community, Mariska. I'm here to help you with your concern about sending invoices or quotes through your phone app.

 

As long as the company logo is not hidden on the form style you're using, it must be added when sending your invoices via phone or laptop. You can open QuickBooks using a web browser and check the setup from there.

 

Here's how:

 

  1. Go to the Gear icon, then click on Custom form styles.
  2. Locate the template you're using, then tap on Edit under Action.
  3. From the Design section, tap on the Show logo link.
  4. Hit Done to save the changes.

 

If your company logo is not hidden, you can perform these steps to refresh your app's data and fix some common issues while working with QuickBooks through your phone.

 

iOS

  1. Go to the Menu ☰ tab, then tap Help & Feedback.
  2. Tap Refresh Data. A message appears “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”
  3. Tap Refresh to confirm.

 

Android

  1. Go to Menu ☰, then tap More Options ⋮.
  2. Tap Settings, then Refresh Data.
  3. Tap YES to confirm.

 

Alternatively, you may uninstall and reinstall the QuickBooks app to start fresh.

 

I've also added these screenshots to see the difference between sending an invoice through your phone and browser.

 

Aside from that, you can also check out the topics form this link for more tips about handling your sales and other customer entries in the future: 

 

If there's anything else you need help with sending your invoices, let me know by adding a comment below. I'm more than happy to help. Keep safe!