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claudia-finrepco
Level 1
posted
‎June 03, 2022 10:59 AM
last updated ‎June 03, 2022 10:59 AM

Hi, I can’t seem to locate the receipt snap feature?

Where can I locate the smart receipt capture function in the app?
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1 Comment 1
Kevin_C
QuickBooks Team
QuickBooks Team
‎June 03, 2022 01:41 PM

Hi, I can’t seem to locate the receipt snap feature?

Welcome to the QuickBooks Community, @claudia-finrepco. I'm here to ensure that you can locate the receipt snap feature in your QuickBooks Online (QBO) mobile app.

 

First off, please ensure that your QBO mobile app is in its latest release. Then, you can simply follow these steps to find the feature:

 

  1. Open your QBO mobile app.
  2. Select the Menu ≡ icon.
  3. Click the Receipt snap feature.

 

However, if you're still unable to see the feature, I suggest uninstalling and then reinstalling the mobile app. It allows you to use the app on a clean slate. Please follow the steps below to proceed:

 

  1. Tap and hold the app on your phone.
  2. Drag the app to the Uninstall section.
  3. Select Yes to confirm.

 

Once done, visit these links to reinstall the QBO mobile app:

 

 

For detailed steps on reinstalling the QBO mobile app, see this: How to download the QuickBooks Online mobile app.

 

Additionally, once everything's good, you can visit these articles to learn more about utilizing the receipt snap feature in QBO mobile app:

 

 

You can always get back to me in case you have other concerns with your QBO mobile app. I'll be here to lend a helping hand. Have a good one!

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