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mmswart
Level 1
posted
‎April 09, 2021 03:19 AM
last updated ‎April 09, 2021 3:19 AM

How do i fix old credit notes from few years back that was already resolve and show again now ?

 
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1 Comment 1
Catherine_B
QuickBooks Team
QuickBooks Team
‎April 09, 2021 03:52 AM

How do i fix old credit notes from few years back that was already resolve and show again now ?

Hi mmswart, 

 

I can help you fix unusual responses within the browser. 

 

Credits won't appear on the Receive Payment screen if they're already linked to invoices. If they're already linked and still showing, your browser may have a data issue. We can verify that by logging into your QuickBooks Online account using a private browser. To use a private browser, here's how:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P 

Then, check the system where you saw the old credit notes appearing. If everything looks as expected, you can switch back to the main browser and clear the cache. You can also use other supported browsers to isolate these kinds of issues. 

 

If the same thing happens, I'd suggest reaching out to our Phone Support Team. They have the tools to remotely review your account. 

 

Feel free to mention me how this works. Take care and have a great day!

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