Thanks for reaching out to us, info-mrparkandtr.
I understand that sending invoices and statements in batches rather than one at a time saves you a lot of time. I'll walk you through a few troubleshooting steps so you can send mass emails in QuickBooks Online.
You may have experienced cache troubles as a result of having too much online data stored on your browser. Let's fix it by accessing your account using an incognito window. This mode helps since it doesn't save any site data. Here are the shortcut keys:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Shift + N
Return to your regular browser and clear your cache if it works. This removes unwanted internet files and improves a better browsing experience. Alternatively, you any of the supported browsers.
Do you need help in changing the email messages? If so, you can read this article to learn how to do it: How to set up or change customer messages.
I'll be here if you need further assistance in QuickBooks. Take care and enjoy your day.
