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Hello judy-sspm-co-za, it's nice to hear from you!
I'll share some details about voiding an invoice in QuickBooks Online.
When voiding an invoice, it'll not automatically send a credit to your customer. However, you'll notice some changes in your customer data within your QuickBooks Online (QBO) account. It keeps the invoice number and lists it in reports but changes the amounts to zero.
Still, you can manually send the voided invoice to your customer (if necessary). Here's how:
Also, here's how you can void an invoice:
To learn how and when to give a credit note to customers, you can check out this article: Create and apply credit notes or delayed credits.
Also, you can read through these articles to help you manage your customer-related transactions:
Let me know if you have follow-up questions. I'm right here to assist you, judy-sspm-co-za. Stay safe and have a good one.
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