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Thank you for posting here in the Community, @moola. I'll share some troubleshooting steps to fix the issue of your clients not receiving invoices every month.
You can ask your customers to check their junk mail and spam folders. If they can't find the invoice sent, you can reset your email address.
Here's how:
Once done and the Email is still not found, you can clear and re-enter your email address to refresh it in QuickBooks Online (QBO).
Follow the steps below:
Then email yourself a test transaction once again. If you still don't receive the email, try a different domain email address (for example, if you were using a Gmail email account, try a Hotmail or Yahoo one instead).
If the problem persists, we may need to set up the server to accept hostnames and IP addresses for QuickBooks Online mail servers. You can follow solution 3 in this article: Three solutions for you when customers aren't receiving your emails. You can also have the QBO mail server hostnames and IP addresses added to your outgoing mail servers by contacting your IT expert.
To learn more about adding and managing client invoices, sales receipts, and other sales forms, please visit our Sales transactions page.
I'd like to know how you get on after trying the steps, as I want to ensure resolving this issue. You can reply to this post, and I'll get back to you. Take care always.
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