cancel
Showing results for 
Search instead for 
Did you mean: 
info-fevertreega
Level 1

My company logo does not appear on the mailed documents such as invoices and quotes. What can I do to rectify thisd ?

 
1 Comment 1
MaryLurleenM
Moderator

My company logo does not appear on the mailed documents such as invoices and quotes. What can I do to rectify thisd ?

Let's make sure you've uploaded the logo correctly, info-fevertreega.

 

This is some of the requirements:

  • a .gif, .bmp, .png, .jpg, .jpe, or .jpeg file
  • smaller than 10 MB
  • 24-bits or less in bit depth (or color depth)
  • square-shaped, since rectangles don’t work
  • using the standard RGB color space

Let's also try to check if this is a browser-related error. Let's start incognito mode, use these keyboard shortcuts to launch private browsing:

  • Google Chrome: press Ctrl Shift N  
  • Mozilla Firefox: press Ctrl Shift P
  • Safari: press Command Shift N

If it works in private browsing, clear the browser's cache. This will help delete the history of the browser, so you can start with a clean slate.

 

Please comment below if you have any other concerns about the logo in the invoice. I’ll be around to help.