cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Not applicable

My logo images looks funny/weird on the actual invoice

I had a logo that worked perfectly and now it's just not there anymore. I then tried to upload a new image of the logo. In the preview it looks perfect, exactly like it looked previously but as soon as I save the file as a pdf or email it to customers it looks smudged/distorted/weird/gray. What am I doing wrong?

Solved
Best answer 3 weeks ago

Accepted Solutions
Senior Explorer **

Hi info, You can try to use another computer to identify...

Hi info,

You can try to use another computer to identify the cause of the issue. If you get the same issue, I recommend contacting our real-time support. They'll help you to make a report and inform our engineering department.

If only one computer is affected, I recommend to clear cache your browser and then try to download the file again.

If you have more questions, don't hesitate to reach back out!

1 Comment
Senior Explorer **

Hi info, You can try to use another computer to identify...

Hi info,

You can try to use another computer to identify the cause of the issue. If you get the same issue, I recommend contacting our real-time support. They'll help you to make a report and inform our engineering department.

If only one computer is affected, I recommend to clear cache your browser and then try to download the file again.

If you have more questions, don't hesitate to reach back out!