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Level 1

My logo images looks funny/weird on the actual invoice

I had a logo that worked perfectly and now it's just not there anymore. I then tried to upload a new image of the logo. In the preview it looks perfect, exactly like it looked previously but as soon as I save the file as a pdf or email it to customers it looks smudged/distorted/weird/gray. What am I doing wrong?

Solved
Best answer September 26, 2019

Best Answers
Highlighted
Level 2

My logo images looks funny/weird on the actual invoice

Hi info,

You can try to use another computer to identify the cause of the issue. If you get the same issue, I recommend contacting our real-time support. They'll help you to make a report and inform our engineering department.

If only one computer is affected, I recommend to clear cache your browser and then try to download the file again.

If you have more questions, don't hesitate to reach back out!

View solution in original post

1 Comment
Highlighted
Level 2

My logo images looks funny/weird on the actual invoice

Hi info,

You can try to use another computer to identify the cause of the issue. If you get the same issue, I recommend contacting our real-time support. They'll help you to make a report and inform our engineering department.

If only one computer is affected, I recommend to clear cache your browser and then try to download the file again.

If you have more questions, don't hesitate to reach back out!

View solution in original post