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Adv Kelly
Level 1

Quicks books have opened two accounts under my name .i am being charged double, how do I prevent this how do I merge these two accounts

 
1 Comment 1
IrizA
QuickBooks Team

Quicks books have opened two accounts under my name .i am being charged double, how do I prevent this how do I merge these two accounts

Preventing the double charging you have is crucial to us, Adv Kelly. Let us route you to our QuickBooks Online (QBO) support.

 

Since the community is limited to public forums and this issue involves investigating deeper information exclusive to our QBO support team, I suggest contacting our QBO support team. By doing so, they can review your account and determine the appropriate next steps.

 

Here's how:

 

  1. Log in to your QBO account from your browser.
  2. Select Help (?).
  3. Choose the Assistant tab for you to ask the chatbot some questions, or type Chat to a human to get through to our team.
  4. If you enter Chat to a human, choose Contact Support Team.
  5. Type your concern so our support can answer you.
  6. Follow the on-screen process.

 

Here's an article you can refer to if you want to update your card, change your subscription, or check your billing history: Manage billing, payment, and subscription info in QuickBooks Online.

 

Please let us know if you have further questions, information, or updates after contacting them, Adv Kelly. We're still here to help you in any way we can.