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info1339
Level 1

R6,658.23 01/10/2020 - 31/10/2020 R6,658.23 COLLECTED ON SALES R0.00 PAID ON PURCHASES R0.00 ADJUSTMENTS there is no amount on invoices purchased

 
1 Comment 1
Rose-A
Moderator

R6,658.23 01/10/2020 - 31/10/2020 R6,658.23 COLLECTED ON SALES R0.00 PAID ON PURCHASES R0.00 ADJUSTMENTS there is no amount on invoices purchased

Hey there, info1339.

 

To get this sorted out, you might want to check the items used for your purchase transactions and ensure that you're using the correct expense account. See the sample screenshot below.

 

If the amount is still not showing, you can open the purchase transaction and toggle the value. If the problem persists, you can access your account via the incognito portal. Here's how to open a private window in different browsers:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you're able to see the amount on the transactions via the private window, let's clear the browser's cache on your regular browser.

 

I'll be sharing with you this article: Create invoices in QuickBooks Online. This will give you more information on how to share the invoice link to your customers as well as tips on how to manage progress invoicing in QuickBooks.

 

I'm only a post away if I can be of additional assistance. Wishing you a wonderful rest of the week.