I saw you posted twice in the Community, @Capstone. And found out that it has the same topic from this thread. With that, let me route to my colleague's answer regarding customer types in QuickBooks Online.
Please refer to this link: https://quickbooks.intuit.com/learn-support/en-za/other-questions/customer-type-and-addition-informa....
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here