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ruth10
Level 1
posted
‎January 05, 2022 05:00 AM
last updated ‎January 05, 2022 5:00 AM

The client cannot receive the verification code when signing in. How do we correct the CLIENT contact details and not the subscriber contact details?

The client cannot receive the verification code when signing in. How do we correct the CLIENT contact details and not the subscriber contact details?
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1 Comment 1
AlexV
QuickBooks Team
QuickBooks Team
‎January 05, 2022 06:14 PM

The client cannot receive the verification code when signing in. How do we correct the CLIENT contact details and not the subscriber contact details?

Hi ruth10!

 

I understand that you need to log in to QuickBooks Online. Allow me to help you and your client.

 

The verification code when signing in will be sent to the registered email address on your Intuit Account. If your client doesn't have access to that email address, they can request to change it.

 

Please reach out to our Support Team so they can create a ticket for this. Heads up, our team will require clear proof of identification to process the email change request. 

  1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
  2. When asked by the bot, enter "Email Change Request".
  3. Select I still need a human, then proceed with Contact us or Get help from a human.
  4. Choose either Chat or Callback.

 

Also, I added this link if you need help in setting up Multi-factor authentication and how to change email address, user ID, or password:

 

Leave a comment below if you need more help with this. We're available 24/7 to assist you.

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