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Hello, @jackie123lewis-g.
We've been receiving reports about the same issue. Currently, our product engineers are working on an investigation to help determine the root cause of this unexpected behavior. Once completed, they'd be able to release a permanent resolution.
In the meantime, I'd recommend contacting our Technical Support Team so you'd be added to the affected users' list. Just provide your full name, updated email address, and this investigation number: INV-57356.
Here's how to contact us:
Choose a way to connect with us:
Once update is available, you'd be notified through email. Also, it will be applied directly to your account. You can browse this link to view different articles that help you guide in managing your books: Help Guide for QuickBooks Online.
Feel free to drop your comments below if you have other questions or concerns about using QuickBooks. I'm just a few posts away.
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