We value your time in creating transactions seamlessly, Tiibo.
If the browser cache and cookies are full, there's a possibility that the customer or vendor's name will not show on the drop-down when creating transactions. Let's perform some browser troubleshooting steps and get rid of the problem.
Let's access your account in a new private window and check if you're able to see the customer's name when creating an invoice and the vendor's name when recording an expense. If it's appearing as expected, proceed to clearing the browser's cache. Deleting it will boost browser performance when working with frequently visited sites such as QuickBooks. If the same thing happens, switch to a different browser.
Feel free to browse through our Community Help articles page to learn more about how to manage your transactions.
Please let me know if there's anything else that you need help with. Take care!
