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vanloggerenberg-
Level 1

Why does my invoice not want to save?

 
1 Comment 1
Kurt_M
QuickBooks Team

Why does my invoice not want to save?

It's nice to have you here in the Community today, @vanloggerenberg-. I'd be happy to assist you with your invoicing concern so you can get through this and save the invoices that you've created in QuickBooks Online (QBO).

 

Before resolving your concern, may I ask if you receive an error prompt with attempting to save the invoice? Any additional information would greatly help me provide a suitable solution to your concern.

 

Meanwhile, we can consider performing basic browser troubleshooting to rule out the possibility of a webpage issue. To begin, you'll want to access your account in an incognito or private browsing mode. Here's how:

 

  • Press Ctrl + Shift + N on your keyboard for Google Chrome, and Mozilla Firefox.
  • Press Command + Shift + N for Safari.

 

Then you can create an invoice again to check if the issue still persists. Fore more details, take a look at this article: Create invoices in QuickBooks Online. If this fixes the issue, clear your browser's cache to clean the browser's aging site cache and cookies to remove bugs. Alternatively, you can use other supported browsers since it uses a different system storage.

 

You might want to check out these articles in case you'd like to create customise sales form and manage invoice payments in QBO:

 

 

Don't hesitate to leave a comment below if you need further assistance managing your invoices in QuickBooks Online. I'll be here, always ready to help. Thanks for choosing QuickBooks. Take care, and have a nice day!