Hello there, @fawncastleestate. I can assist you in obtaining your most recent bank transactions for Capitec Bank.
Before anything else, did you encounter any banking errors? If so, can you specify the message? This information will be helpful in resolving the issue you're facing while pulling up your transactions.
QuickBooks Online (QBO) relies on the information provided by your financial institution. One possible reason for QuickBooks failing to update your bank transactions is that there may be an ongoing issue on your bank's side.
To ensure that this gets well handled, I recommend logging in to your bank's website and checking the following:
- Check your account for messages, notifications, or alerts.
- As you navigate the website, look for any display of issues. These can block QuickBooks from downloading new transactions.
- Check your bank's website for any announcements about new security requirements.
If you're unable to find any of the above-mentioned on your financial institution's platform, I recommend reaching out to our QuickBooks Online Support Experts. They can securely review your account and assist in identifying the underlying cause of the issue, providing you with a timely solution.
In the meantime, you have the option to get your bank or credit card transactions from your financial institution and have them manually imported into QuickBooks.
Additionally, you may find it beneficial to explore an article that provides useful guides on resolving common banking errors in QuickBooks: Troubleshoot and fix banking errors.
I would appreciate it if you could keep me informed of your progress by leaving a comment below. I'm here and available to help you with any support you require.
