Hi there, Vero. Did you encounter any error messages? You can check the app store (Google Play Store for Android or Apple App Store for iOS) to see if there's an update available.
Using an outdated version of the app can sometimes cause compatibility issues. Once the app is updated, try scanning the receipts again and entering transactions for any expenses captured with Receipt Snap.
If the issue persists, you can refresh the app's system by clearing its data to remove any outdated files that may be causing the problem. Here's how:
If you're on an iOS device, follow these steps:
- Open your Settings, then tap General.
- Tap iPhone Storage. Choose the QuickBooks Online app.
- Click Offload App.
If you're using Android, here's how:
- Proceed to the Home menu or tap the three dots in the upper right corner.
- Tap on Settings, then select Refresh Data.
- Press Yes.
After completing these steps, restart your device and log back into the app to check if it's working as expected. If the problem persists, try uninstalling and reinstalling the app to ensure you’re using the most up-to-date version.
If the issue still isn’t resolved, I recommend contacting our Live Support Team for further assistance. They can access your account in a secure environment and provide additional troubleshooting during a screensharing session.
If you need further assistance, we’re just a few clicks away.
