Hello, lee-ann1.
For the time being, based on our records, there are no reported issues with FNB users encountering difficulties when updating their bank in QuickBooks Online (QBO). Let's perform some troubleshooting steps to fix the connectivity issue with your bank and ensure that your financial data is updated.
Before we start, please let me know if you receive any error messages while updating your bank in QBO. This will allow me to provide you with the appropriate solution.
FNB may be performing system maintenance, or there may be notifications on their website that need your attention. That's why you're unable to update your bank in QBO.
To fix this, you can manually update your account. This refreshes the connection between your bank and the program. Here's how:
- Go to the Banking or Transactions menu.
- Select the blue tile for your FNB account.
- Click the Update button.
- (Optional) Follow the on-screen instructions to complete the process.
If you're still unable to update, check FNB bank's website. This is to check your account page for messages or alerts that need your attention. Once you make changes on the website (for example, login credentials and account information), you'll have to update QuickBooks as well. Here's how:
- Go to the Banking or Transactions menu.
- Select the blue tile for your FNB account.
- Click the Edit icon.
- Choose either Edit sign-in info or Edit account info.
- Enter all the necessary details and follow the on-screen instructions to complete the process.
Moreover, bank errors often block QuickBooks from downloading new transactions. If you encounter one while updating, please see the Fix specific bank errors section in this article for the appropriate solution: Troubleshoot and fix banking errors.
After updating your bank and downloading transactions, make sure to review and categorize them to maintain accurate financial data.
I'm all ears if you have other banking concerns or questions about managing transactions in QBO. You can drop a comment below, and I'll gladly help.
