Thanks for posting in the Community, arlenefester.
To ensure that I'm on the same page, are you getting any error messages when attempting to cancel your QuickBooks Online (QBO) subscription? This will allow me to share a resolution to solve your concerns for today.
As an initial troubleshooting step, try signing into your QBO account using a private browser (incognito). There are times that the browser is full of frequently accessed page resources, causing some unusual responses.
Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox or Internet Explorer).
- Control + Option + P (Safari).
Make sure you're signed in as an Admin user. Once done, let's try to cancel the subscription again. Here's how:'
- Go to the Gear icon at the top right to get to the Accounts and Settings.
- Choose the Billing & Subscription tab at the left pane.
- In the QuickBooks section, select Cancel.
- Follow the on-screen instruction to complete the process.
For additional information, consider checking out this article: Cancel your QuickBooks Online subscription.
If it works, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.
Please know that I'm only a few clicks away if you have any other issues or concerns. I'm always ready to help. Have a good one!
