Hello @boxes4alberton,
Let's perform some troubleshooting steps so you can access your account without any issues.
To start with, you can log in to your account via incognito or private window of your browser so we can check if this is related to your current browser or not.
To do so:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Internet Explorer: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Once you can successfully access your account, you can clear your regular browser's cache so you can start browsing from scratch. However, if the issue persists, you pull up your company using our other supported browsers.
Also, you can clear the cache of your desktop app by going into the Help menu, selecting Reset App Data. Here's an article you can read to learn more about your desktop app: QuickBooks App for Windows and Mac - General support.
Keep me posted in the comment section down below if you have any other questions. I'm always around happy to lend a helping hand.
