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Level 1

(Error code: -81624, type: INVALID_REQUEST)

1 Comment 1
QuickBooks Team

(Error code: -81624, type: INVALID_REQUEST)

Welcome to the Community, @user28944.


Let me help you sort things out.


The stored cache for a long period causes unusual behavior to the browser. You're possibly experiencing a browser-related issue. To verify, let's try some basic troubleshooting procedures.


Let's log in to your QuickBooks Online company using an incognito page. Here are the keyboard shortcuts in opening a private/incognito window:

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If you're able to proceed with your work, you'll have to regularly clear the cache browser


Just hit the Reply button if you have further questions. Have a nice day!