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michael-tmsfaste
Level 1

Good morning, We have been unable to access our banking on Quickbooks online (error code 105). Anyone else having this problem?

This isnt the first time we are experiencing this issue & it take days before its resolved.
1 Comment 1
RCV
QuickBooks Team
QuickBooks Team

Good morning, We have been unable to access our banking on Quickbooks online (error code 105). Anyone else having this problem?

Let me share some steps to rectify the banking error 105 in QuickBooks Online (QBO) so you may get back to business seamlessly, Michael.

 

I've checked our records and there's no reported case about this one. Banking error 105 typically indicates that your bank is experiencing issues. Their website might be down for maintenance or experiencing server problems. We'll need to manually update the online bank connection in QuickBooks. Here's how:

 

  1. Go to Transactions.
  2. Choose Bank transactions (Take me there).
  3. Click Update.

 

If you still see an error, we can fix this by checking the website of your bank or credit card to make sure everything is functioning well from there. Let me guide you on how: 

 

  1. When you're unable to sign in, reach out to your financial institution for the next steps.
  2. Search for any notifications, alerts, or messages. These ought to make any problems apparent.
  3. Review the transactions, account history, and account pages. When you're unable to see these, there might be a connectivity problem.

 

If everything looks good, click the Update button again after 48 hours to refresh the connection in QBO once more, as your bank will need time to fix everything if there are issues.

 

 

You can check out this article for your reference: Fix bank errors 102 and 105. If the same error persists, I'd suggest contacting our Customer Support Team. It allows them to look further into your account and confirm the problem. To speak with one of our experts, please follow the steps below:

 

  1. Click either tab: Assistant or Talk to a Human.
  2. Search or select Contact Us.
  3. Start a chat with a support expert.

 

You can contact us from Mondays to Fridays, 8 AM to 6 PM SAST. You also can visit this article for future reference in case you encounter other banking errors: Troubleshoot and fix banking errors.

 

Moving forward, it's also advisable to reconcile your accounts each month to ensure they match your actual bank statements.

 

You can always rely on us if you experience banking errors in QBO. Just mention my name below, and I'll be ensure to get back to you right away. Have a nice day!