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user83761
Level 1

Hello! How are you getting around the new Nedbank update? I cannot connect any of my clients' accounts if they have a personal and business profile on their log in.

 
1 Comment 1
AlcaeusF
Moderator

Hello! How are you getting around the new Nedbank update? I cannot connect any of my clients' accounts if they have a personal and business profile on their log in.

Hi @user83761,

 

Welcome to the Community. I'm here to help you connect your clients' bank accounts in QuickBooks Online.

 

Once there's an update, your bank communicates with QuickBooks to ensure accounts will connect successfully. I suggest you perform some troubleshooting steps to validate the issue happening on your end.

 

You can start by logging in to your bank's website using the correct credentials. Check if there are no issues with accessing the account outside QuickBooks.

 

If it works fine,  copy and paste the login link from the website to the bank search box in QuickBooks (see screenshot below). It will help ensure you're connecting to the correct financial institution.

 

banknew.PNG  

 

 

In case they have an ongoing maintenance update, you'll want to wait it out until they finish it. After the maintenance, connect with Nedbank again.

 

If you're getting a bank error when trying to connect, please follow the detailed instructions in this link (scroll down to Step 4): What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

I've also attached an article that will help you upload bank transactions manually in QuickBooks: Manually upload transactions into QuickBooks Online.

 

Feel free to hit that Reply button if you have additional questions about connecting your bank account. Have a great day ahead.