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rudioosthuizen1111
Level 1

Hello, I had an acount for the following company but it is not showing up as canceled and i would like to re activate it.

 
1 Comment 1
Jessavell_A
QuickBooks Team

Hello, I had an acount for the following company but it is not showing up as canceled and i would like to re activate it.

Welcome to the Community space, Rudi.

 

To help you get back on track, could you clarify the current status of your account? Since it isn't showing as Canceled, it may be labeled as Suspended or Expired. Knowing the exact status helps us determine the best way to reactivate it.

 

If you previously canceled the account, you can resubscribe as soon as you sign in. To verify your status and reactivate, please follow these steps:

 

1. Log in to your QuickBooks Online (QBO) account.

2. Click the Gear icon in the top right corner.

3. Select Subscriptions and billing

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4. In the Billing section, look for a status that says Canceled, Suspended, or Expired and follow the corresponding steps:

  • If it says Canceled, simply click the Resubscribe button to restore your account.
  • If it says Suspended, this usually means a payment attempt failed. You'll need to update your payment details to settle the balance and regain access.
  • If it says Expired, it means your subscription term or grace period has ended. You'll need to click Resubscribe and enter your payment information to regain access to your data.

 

Once you have verified or updated your payment information and confirmed the changes, your full access will be restored almost instantly. However, please note that it can occasionally take until midnight for the system to fully sync.

 

Feel free to revisit this thread if you have any additional questions.