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Level 1

Hi, I have added a new std user, but she is unable to sign on, being this is her first sign in she can't try any other way to sign in.

 
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Moderator

Hi, I have added a new std user, but she is unable to sign on, being this is her first sign in she can't try any other way to sign in.

Welcome and thanks for posting in the Community, @usermorgan.

 

To check if this is a browser-related issue (cache and cookies), have her sign in to QuickBooks Online (QBO) using a private browser (incognito).

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

 

If it's successful, she can return to her default browser and perform a clear cache to refresh the system. However, if the issue persists, have her use other supported browsers.

 

To learn more about managing users in QBO, consider checking out these articles:

 

 

Please leave a comment below if you have any other issues or concerns. I'll be more than willing to help. Have a good one!