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Let me assist you regarding the charges, Tatenda.
We need to make sure that you successfully cancelled the account. You can follow these steps:
Note that only an admin user can cancel it and there should be email confirmation. In addition, it's possible that you have more than one QuickBooks Online account. If you're unsure, it's best to seek some help from our Support Team so they can verify.
Reply to this thread if you need more help. Have a great day!
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