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xhobisatp-gmail-
Level 1

I loaded my debit card details to upgrade but when I click Subscribe it wont Save

 
1 Comment 1
ReyJohn_D
Moderator

I loaded my debit card details to upgrade but when I click Subscribe it wont Save

I can share a couple of info and steps to ensure you can upgrade your QuickBooks Online account, @xhobisatp-gmail-.

 

First, let's ensure to enter a credit card info for the upgrade to go through. This is because QuickBooks Online won't accept debit card details. If you have one, you can use it instead. Also, make sure to log in as the Master or Company Admin of the account for the smooth upgrade process.

 

If the same thing happens, please log in to your account using a private window. This can help us determine if it's a browser-related issue due to stored cache. You can use the following shortcut keys to access one:

 

  • Ctrl+ Shift + N for Google Chrome A63.PNG .
  • Ctrl + Shift + P for Mozilla Firefox A64.PNG and Microsoft Edge A65.PNG .
  • Command + Shift + N for Safari A66.PNG .

Then, upgrade your subscription again. If it works this time, clear your browser's cache to delete the piled up files that cause unusual QuickBooks Online responses. 

 

After that, go back to your regular and perform the same task again. If the issue persists, you can use another supported browser instead.

If you've done all the of steps above and you're still unable to upgrade your account, I recommend contacting our support team for further assistance. This way, they can review your account securely and perform more steps to fix this.

 

By the way, if you have multiple QuickBooks companies, you can use the same login info to save time. This way, you can switch between companies easily.

 

You can always count on me if you have more questions about managing your QuickBooks Online account. Just click the Reply button and I'll get back to you as quickly as I can. Take care and have a good one.