I want to help you get you the answers you need, and we can definitely get that done by email and here in the Community space.
With that, I need a little more information to understand what’s going on. Is there functionality you're having difficulty in navigating with so we can get to the bottom of this? Using that, I can take a look into our system and see how we can get this fixed for you.
Meanwhile, to learn more about managing your subscription and other QuickBooks features, you can check these articles: