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sydney-baloyi-ic
Level 1
posted
‎August 31, 2021 02:05 PM
last updated ‎August 31, 2021 2:05 PM

I've been trying to update my payment info but it keeps benign up this error Unable to process your request at this time. Please sign out and try again later.

I've been trying to update my payment info but it keeps benign up this error Unable to process your request at this time. Please sign out and try again later.
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1 Comment 1
RCV
QuickBooks Team
QuickBooks Team
‎August 31, 2021 03:46 PM

I've been trying to update my payment info but it keeps benign up this error Unable to process your request at this time. Please sign out and try again later.

Let me help you update your payment information, sydney-baloyi-ic.

 

There are times when a browser's cache data becomes full of frequent access to web pages or damaged. This causes odd behavior when updating your payment info in QuickBooks Online (QBO). To better isolate this issue, let's try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

 

Then, update your billing info again. Let me show you how:

  1. Sign in as a primary or company admin.
  2. Go to the Gear icon on the top right, and then Account and settings.
  3. Select the Billing & Subscription tab.
  4. Tap Edit next to your payment method.
  5. Update your credit card info.
  6. Review the address for your credit card. It must be the same one that appears on your credit card statements.
  7. When you're done, press Confirm card or Save.

 

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. Web-based platforms like QBSE collect cache files (cookies) to save you time, but this can impact processes and cause them to not work. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

 

If the problem persists, we recommend contacting our Customer Support Team. They'll pull up your account in a secure environment and help you with this one. You may send us a message via chat if you need further assistance in renewing your account. From there, our chat agent will pull up your account in a secure environment and help you with your concern. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. Here's how:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Start a chat. and type in your contact info.

Visit our QBO Help Article page to learn more about running your business in your account.

 

The Community will always have your back if you need anything else in QBO. Assistance is just one click away. Have a great weekend.

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