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zjshongwe
Level 1

I want to remove a company from my profile which I created in error

 
5 Comments 5
BettyJaneB
QuickBooks Team

I want to remove a company from my profile which I created in error

A pleasant day to you, @zjshongwe.

 

You've got me here to assist you with your concern today. If you're referring to deleting your QuickBooks Online company file and start over, you can do that if the account is less than 60 days.

 

Please know that this option is only available for QuickBooks Online Plus and Essentials versions.

 

To do that: 

  1. Log in to your QuickBooks Online account.
  2. Change the URL to include /purgecompany. (Example: URL shows https://qbo.intuit.com/c28/app/homepage, change to: https://qbo.intuit.com/c28/app/purgecompany.)
  3. The next screen will provide a summary of the items to be deleted.
  4. Type the word “YES” once the data gets deleted, then click OK.
  5. Click Wipe Data once your selections are complete.
  6. Once the deletion is complete, you will be rerouted to your home page.

However, if the account is more than 90 days already, you'll need to cancel it and start a new subscription. 

 

To cancel your account:

  1. Sign in to your QuickBooks Online company at https://qbo.intuit.com.
  2. Go to the Gear icon at the top.
  3. Go to Your Account, choose Update Credit Card.
  4. In the Subscription Status section, click the Cancel Subscription link.
  5. Follow the on-screen prompts and it'll walk you through the rest of the process.

To start a new account:

  1. Go to https://quickbooks.intuit.com/choose-country/.
  2. Fill up the User ID and password.
  3. You can use the same user ID and a password you previously had. 

You can also check out this link attached for more details about this process: Delete your data and start over in QuickBooks Online.

 

I've also added here a great article that contains some help articles with negativing QBO and its features: ZA QuickBooks Help Articles.

 

Let me know if you're referring to something else or if you have any other concerns by leaving a reply below. I'll make sure you're all set. Thanks for coming, and have a lovely day!

 

 

 

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I-N-T-U-I-NOT
Level 2

I want to remove a company from my profile which I created in error

I have a company listed under my account from a former employer. I no longer have a relationship with anyone at the company, and reaching out would cause unnecessary drama in my life - is there a way I can delete the company from my profile?

RenjolynC
QuickBooks Team

I want to remove a company from my profile which I created in error

Thanks for chiming in on this thread, I-N-T-U-I-NOT.

 

Let me share some insights about the process.

 

When you're added as an admin in a company, you can try to delete your access. This helps remove the company from your list.

 

Here's how:

 

  1. Sign in to your QuickBooks Online account.
  2. Select the company where you want to remove your access.
  3. Go to the Gear > Manage users.
  4. Find your name and click the drop-down arrow next to Edit.
  5. Choose Delete and then confirm it.

Furthermore, if you only see the View user activity option, this means that only the master admin can remove your access. 

 

In situations where you no longer have a relationship with anyone at that company, I recommend contacting our Customer Care Team. They can help you out on how to handle this concern.

 

Here are the steps:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

  1. In your QuickBooks Online account, go to the Help > Assistant.
  2. Type Talk to a human and click the Contact a human button.
  3. Select Live Chat / Call me back.

To help manage your users in QuickBooks Online, please check out these articles:

 

Please let me know if you have further questions or need help with other concerns. I'm always around to help. Take care!

I-N-T-U-I-NOT
Level 2

I want to remove a company from my profile which I created in error

Answer is a HARD NO. I contacted customer support via chat, and they told me I have to go through the company admin. Any reason why QB can't fix this? I own my user account, not the company that I work for - I should be able to forcibly remove myself from an account... typical that INTUIT would get this wrong...

I-N-T-U-I-NOT
Level 2

I want to remove a company from my profile which I created in error

Yeah... WRONG. confirmed by customer support... Intuit can't remove my username from a company that I no longer want to be associated with. What if I don't want to contact that company? What if, like in this scenario, there was nearly a lawsuit between myself and that company, and I'm not looking to open up any closed doors - but just remove myself from the liability of being able to access or even be listed as having account access with that company? Why do I create my own user account that I can use across multiple companies if I don't have the ability to remove myself from any company at any time if I choose to do so?