It seems like you disconnected from our representative. To connect them back, you can do it by going to the Help menu of your account.
Go to the Help menu.
Select the Contact Us button.
Enter a brief description of your concern in the What can we help you with? field.
Click Let's talk.
Select Get a call or Get a callback.
Enter your contact information.
Select Confirm my call.
To ensure you can reach out to our agents, please see our support hours.
Also, I encourage checking our Help articles page to learn some tips and tricks in managing your QBO account. From there, you can read great articles that can guide you through the steps by steps process.
Leave a comment below if you have other questions. I'm always here to help. Take care.