Great day and welcome to the Community, @byokingsqueens. There are things that we'll need to figure out why you're experiencing this unexpected behavior in your Accounts and Settings page.
First off, let's use an incognito or a private window to check whether this has something to do with your browser. Once confirmed, perform troubleshooting steps on your default browser to fix it.
Refer to these following shortcut keys below to open a private or incognito window in different browsers:
- Google Chrome: press Ctrl + Shift + N.
- Mozilla Firefox: press Ctrl + Shift + P.
- Internet Explorer: press Ctrl + Shift + P.
- Safari: press Command + Shift + N.
If you're able to see all other tabs, that means you're going through a browser-related issue. Clearing your cache will help you resolve this problem. Go back to your default browser and follow the steps to clear Intuit-specific cookies. If none of the steps work, try using a different supported browser.
For future reference, read through this help article: Edit your company settings in QuickBooks Online to learn more about what each tab contains in the Company and Settings. It'll also guide you in changing the setting and turn on some features.
Visit again if you have additional questions, @byokingsqueens. We're always delighted to help you more.
