Thank you for posting here in the Community, @lee-ann1.
There's an ongoing issue with First National Bank (FNB). Our customers are encountering bank errors. Our Product Engineering team is already aware of this and is now working on the connection between the bank and QuickBooks Online (QBO).
In the meantime, I suggest contacting our Customer Support Team, so you'll be added to the list of affected users and receive an email notification once we resolve the issue.
You can reach our Customer Support for QBO by going to the Help icon at the top right of the account. Then, let them add you to Investigation No. 88931.
Follow the steps below:
- Go to the Help icon to connect to a live support agent.
- Provide us with some information about your concern.
- Select the Contact Us button and provide some details about this concern, then on the Let's Talk button.
- You'll now be provided options on how to connect to our Customer Support.
You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.
While we're still working on a fix, you can manually add your bank transactions through the WebConnect process. Here's more information about downloading the transactions from the bank. Then, upload the file to your account: Manually upload transactions into QuickBooks Online.
Please know that you can always drop by here if you need any help with your bank connection. I'll be happy to assist you further. Have a wonderful day!
