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OfficeCP
Level 1

Monthly subscription fee has suddenly changed from R141.80 to R472.65- I queried this over a week ago and no response, can you please advise how I can close our account?

 
2 Comments 2
Catherine_B
QuickBooks Team

Monthly subscription fee has suddenly changed from R141.80 to R472.65- I queried this over a week ago and no response, can you please advise how I can close our account?

Hi OfficeCP, 

 

Let me provide information that will help you review your subscription details within the system.

 

You can check your subscription charges within your account to see if there were additional services that you subscribed to. Here's how:

 

  1. Click the Gear icon at the upper-right and click Account and settings.
  2. From the left menu, click Billing & Subscription.
  3. Under QuickBooks, you'll see your billing details. 

If you wanted to check the full details and inclusions of your subscription, you'll want to reach out to our Phone Support Team so they can securely check your account. 

 

You'll want to check out this article for your future reference about managing subscriptions and billing:

 

I'll be here if there's anything else that you need help with. Take care and stay safe!

Fiat Lux - ASIA
Level 15

Monthly subscription fee has suddenly changed from R141.80 to R472.65- I queried this over a week ago and no response, can you please advise how I can close our account?

@OfficeCP 

Did you open your QBO Plus account 3 months ago? Your discounted period is over and you have to pay the regular rate now. 

https://quickbooks.grsm.io/South-Africa