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info1320
Level 1
posted
‎October 15, 2020 11:32 PM
last updated ‎October 15, 2020 11:32 PM

My account is still suspended, even though the subscription has been deducted from my account.

 
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1 Comment 1
JessT
Moderator
Moderator
‎October 15, 2020 11:49 PM

My account is still suspended, even though the subscription has been deducted from my account.

Thank you for paying your subscription, info1320. I'll provide details on the reactivation timeline.

 

Normally, a suspended account will be reactivated right after making a payment. Sometimes, it will take until midnight (Pacific Time) to refresh. If your account remains in its current status after midnight, please contact our Chat team to review your billing details since they have the tools to do this. They are available from 9 AM - 5 PM GMT, Monday through Friday.

  1. Click on Help and choose Contact Us.
  2. Copy and paste your concern in the textbox and click Let's talk.
  3. Choose Chat.

This article can shed more light on an inactive subscription status: Get help with your suspended subscription.

 

Feel free to reach back out if you have other queries with your subscription. Have a good one!

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